Break It or Improve It ?

[Estimated Reading Time: < 1 minutes] Seth Godin recently asserted that Don’t touch it! You might break it is the opposite of Touch it! You can make it better I fully appreciate what he means by this (and we mustn’t forget that Seth Godin does not blog on the subject of software development, although a lot of what he says often has relevance) but in the world of software application support I think there is a middle ground in this case.