or: The Search For a Practical Issue Tracking Solution
I’m currently evaluating numerous issue tracking systems. I’ve already found one that I intend using myself (FogBugz) because it “just works” (and it’s free for 1-2 users, which will do for me at least until I manage to figure out how to clone myself. Twice).
I like stuff that “just works”. I’ll often overlook other shortcomings of pretty much anything that does what it does well and delivers some benefit without getting in my way.
On the other hand, you could show me the most capable, feature endowed “Be-All and End-All”, but if the user experience of it is painful, unintuitive or causes me hassle in any unreasonable way shape or form, then I’ll quickly pass.